Last Updated: 09/05/2024

At Adaptive CX (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website (www.adaptivecx.com), you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our website, including:

• Contact Information: such as your name, email address, phone number, and company details when you fill out forms or contact us.
• Usage Information: such as your IP address, browser type, device information, and browsing behavior when you interact with our website.
• Cookies: small text files stored on your device that allow us to recognize you and improve your browsing experience. 

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide Services: to respond to your inquiries, process requests, and provide the services you request.
• To Improve Our Website: to analyze website usage and make improvements based on visitor behavior and preferences.
• Marketing and Communication: to send you relevant updates, newsletters, and marketing materials. You can opt out of these communications at any time.
• Legal Compliance: to comply with applicable laws, regulations, or legal requests.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

• Service Providers: We may share your data with trusted third-party service providers who help us operate our website, perform analytics, or provide services on our behalf.
• Legal Requirements: If required by law or to protect the rights, property, or safety of Adaptive CX, our users, or others, we may share information with legal authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage or disable cookies through your browser settings. 

5. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Data Rights

You have the right to:

• Access and Correct Your Information: Request a copy of the personal information we hold about you and correct any inaccuracies.
• Request Deletion: Ask us to delete your personal data, subject to legal obligations.
• Withdraw Consent: If you previously provided consent to process your data, you can withdraw it at any time.
• Opt Out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at hello@adaptivecx.com.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hello@adaptivecx.com

By using our website, you agree to the terms of this Privacy Policy.

This privacy policy template provides a solid foundation, but you may want to consult with a legal professional to ensure compliance with regulations such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), if applicable.